What are Area Agencies on Aging

Area Agencies on Aging (AAAs) is a network of approximately 622 non-profit organizations nationwide. They serve the elderly population (60+) of their local areas.  Most agencies serve a specific geographic area of several neighboring counties. Although a few offer services statewide.  This is especially true in smaller or less densely populated states. All the AAAs receive federal funding under the Older American Act. And most supplement that funding with additional state and local revenues.  

Agencies may use the phrase “Area Agency on Aging” in their name, such as the Area Agency on Aging of Southwest Arkansas. Or they may simply call themselves the County Office on Aging.

What AAAs Do

Each Area Agency on Aging provides a different suite of services although there are basic services that are provided by nearly all AAAs.  These include:

  • Nutrition – counseling, home delivered meals, and congregate (group) meals
  • Caregiver Support – respite care and caregiver training / education
  • Care Management – in-home care assessments and care plan development
  • Information & Referral – information about home and community based assistance programs, such as Medicaid, and referrals to administrators
  • Long Term Care Ombudsmen – information about long term care facilities and investigation of complaints
  • Insurance Counseling – assists seniors in understanding and maximizing the benefits of their insurance, especially Medicare
  • Transportation – assistance understanding and coordinating shared, non-medical transportation services

A lesser, but still significant, percentage of AAAs also provide families with help completing applications for assistance programs, such as Medicaid, respite care, and certain veterans’ programs.  Finally, case management is a much valued option, though offered more selectively than other types of help. 

What AAAs Don’t Do

When planning for long term care, it is equally important to know the services with which the AAAs cannot or do not help families.  

  • Hands-On Care – Except in very rare instances, AAAs do not provide hands-on care themselves.  However, some may sub-contract hands on services to local providers.  
  • Medicaid Planning – Medicaid has very restrictive financial eligibility requirements. AAAs can help explain the requirements. But they will not and cannot offer any assistance in helping families comply with or meet those requirements.
  • Veterans Benefits Planning – Similar to Medicaid, many VA programs have restrictive financial eligibility rules. AAAs cannot advise families on how to structure income and assets to meet those requirements.

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Alternative Assistance Options

Public Alternatives

Aging and Disability Resource Centers – ADRCs serve as a single point of entry for families to learn about the long term care support services available to them through federal, state, and other programs. The ADRCs provide free and objective counseling services. While very helpful, the ADRC system is still being developed and is not available nationwide.  In addition, in many cases, the ADRC Agency is same agency as the Area Agency on Aging.  However in some states these are separate entities.  

Private Assistance

Medicaid Planners – Medicaid planners offer families assistance with the complicated Medicaid application process.  More importantly, they help families structure their finances to meet Medicaid’s financial requirements.  Read more.

Veterans Benefits Planners – VA benefit planners help families to understand the different, and sometimes conflicting, benefits which they may be due. They also help to calculate and re-structure income and assets to meet program requirements. Read more.

Select Your State & County to Find Your Local Area Agency on Aging

Confederated Tribes of Siletz Indians of Oregon-Elders Program
PO Box 549 201 SE Swan Ave. Siletz OR 97380
Phone: (541) 444-8225
Senior and Disability Services, Oregon Cascades West COG
1400 Queen Avenue SE Suite 206 Albany OR 97322
Phone: (541) 967-8630
Clackamas County Social Services
2051 Kaen Road Oregon City OR 97045
Phone: (503) 655-8640
NorthWest Senior & Disability Services
3410 Cherry Avenue NE PO Box 12189 Salem OR 97309
Phone: (503) 304-3400
Columbia Community Action Team
125 N. 17th Street St. Helens OR 97051
South Coast Business Employment Corporation (SCBEC) - AAA District 7
93781 Newport Lane Coos Bay OR 97420
Phone: (541) 269-2013
Central Oregon Council on Aging (COCOA)
373 NE Greenwood Avenue Bend OR 97701
Phone: (541) 678-5483
Douglas County Senior Services Division
621 West Madrone Street
Phone: 541-440-3677
Mid-Columbia Council of Governments/ Area Agency on Aging
1113 Kelly Avenue The Dalles OR 97058
Phone: (541) 298-4101
Harney County Senior and Community Services Center
17 South Alder avenue PO Box 728 Burns OR 97720
Phone: (541) 573-6024
Rogue Valley Aging and Disability Resource Connection (ADRC)
155 North First StreetPO Box 3275Central Point OR 97502
Confederated Tribes of Warm Springs
P.O.Box C 2331 High Lookee Street Warm Springs OR 97761
Phone: (541) 553-3313
Klamath Basin Senior Citizen's Council
2045 Arthur Street P.O.Box JE [ZIP 97602] Klamath Falls OR 97603
Phone: (541) 883-7171
Senior and Disabled Services, a Division of Lane Council of Governments
1015 Willamette Street P.O Box 11336, Zip 99740 Eugene OR 97401
Phone: (541) 682-4038
Malheur Council on Aging & Community Services
842 Southeast 1st Avenue P.O. Box 937 Ontario OR 97914
Phone: (541) 889-7651
CAPECO Area Agency on Aging
721 South East 3rd Street Suite D Pendleton OR 97801
Phone: (541) 276-1926
Multnomah County Aging & Disability Services
421 S.W. Oak Street Suite 510 Portland OR 97204
Phone: (503) 988-3620
Confederated Tribes of the Umatilla Indian Reserva
Yellowhawk Tribal Health Center 73265 Confederated Way Pendleton OR 97801
Phone: 541-215-1937
Washington County Disability, Aging & Veteran's Services
180 E. Main St. Suite 226 155 N. First Ave MS 44 (Mailing) Hillsboro OR 97123
Phone: (503) 846-3060

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