What are Area Agencies on Aging

Area Agencies on Aging (AAAs) is a network of approximately 622 non-profit organizations nationwide. They serve the elderly population (60+) of their local areas.  Most agencies serve a specific geographic area of several neighboring counties. Although a few offer services statewide.  This is especially true in smaller or less densely populated states. All the AAAs receive federal funding under the Older American Act. And most supplement that funding with additional state and local revenues.  

Agencies may use the phrase “Area Agency on Aging” in their name, such as the Area Agency on Aging of Southwest Arkansas. Or they may simply call themselves the County Office on Aging.

What AAAs Do

Each Area Agency on Aging provides a different suite of services although there are basic services that are provided by nearly all AAAs.  These include:

  • Nutrition – counseling, home delivered meals, and congregate (group) meals
  • Caregiver Support – respite care and caregiver training / education
  • Care Management – in-home care assessments and care plan development
  • Information & Referral – information about home and community based assistance programs, such as Medicaid, and referrals to administrators
  • Long Term Care Ombudsmen – information about long term care facilities and investigation of complaints
  • Insurance Counseling – assists seniors in understanding and maximizing the benefits of their insurance, especially Medicare
  • Transportation – assistance understanding and coordinating shared, non-medical transportation services

A lesser, but still significant, percentage of AAAs also provide families with help completing applications for assistance programs, such as Medicaid, respite care, and certain veterans’ programs.  Finally, case management is a much valued option, though offered more selectively than other types of help. 

What AAAs Don’t Do

When planning for long term care, it is equally important to know the services with which the AAAs cannot or do not help families.  

  • Hands-On Care – Except in very rare instances, AAAs do not provide hands-on care themselves.  However, some may sub-contract hands on services to local providers.  
  • Medicaid Planning – Medicaid has very restrictive financial eligibility requirements. AAAs can help explain the requirements. But they will not and cannot offer any assistance in helping families comply with or meet those requirements.
  • Veterans Benefits Planning – Similar to Medicaid, many VA programs have restrictive financial eligibility rules. AAAs cannot advise families on how to structure income and assets to meet those requirements.

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Alternative Assistance Options

Public Alternatives

Aging and Disability Resource Centers – ADRCs serve as a single point of entry for families to learn about the long term care support services available to them through federal, state, and other programs. The ADRCs provide free and objective counseling services. While very helpful, the ADRC system is still being developed and is not available nationwide.  In addition, in many cases, the ADRC Agency is same agency as the Area Agency on Aging.  However in some states these are separate entities.  

Private Assistance

Medicaid Planners – Medicaid planners offer families assistance with the complicated Medicaid application process.  More importantly, they help families structure their finances to meet Medicaid’s financial requirements.  Read more.

Veterans Benefits Planners – VA benefit planners help families to understand the different, and sometimes conflicting, benefits which they may be due. They also help to calculate and re-structure income and assets to meet program requirements. Read more.

Select Your State & County to Find Your Local Area Agency on Aging

Albany County Department for Aging
162 Washington Avenue Albany NY 12210
Phone: (518) 447-7177
Allegany County Office for the Aging
6085 St. Rt. 19 North Belmont NY 14813
Phone: (585) 268-9390
New York City Department for the Aging
2 Lafayette Street New York NY 10007
Broome County Office for Aging
60 Hawley Street 4th floor PO Box 1766 Binghamton NY 13901
Phone: (607) 778-2411
Cattaraugus County Department of Aging
One Leo Moss Drive Suite 7610 Olean NY 14760
Phone: (716) 373-8032
Seneca Nation of Indians
28 Thomas Indian School Drive Irving NY 14081
Phone: (716) 532-5777
Cayuga County Office for the Aging
160 Genesee Street Auburn NY 13021
Phone: (315) 253-1226
Chautauqua County Office for the Aging
7 North Erie Street Hall R Clothier Bldg 1st floor Mayville NY 14757
Phone: (716) 753-4471
Chemung County Department of Aging and Long Term Care
425 Pennsylvannia AvenuePO Box 588Elmira NY 14902
Phone: (607) 737-5520
Chenango County Area Agency on Aging
5 Court Street Norwich NY 13815
Phone: (607) 337-1770
Clinton County Office for the Aging
135 Margaret Street Suite 105 Plattsburgh NY 12901
Phone: (518) 565-4620
Columbia County Office for the Aging
325 Columbia StreetHudson NY 12534
Phone: (518) 828-4258
Cortland County Area Agency on Aging
60 Central Avenue Cortland NY 13045
Phone: 607) 753-5060
Delaware County Office for the Aging
6 Court Street Delhi NY 13753
Phone: (607) 746-6333
Dutchess County Office for the Aging
27 High Street Poughkeepsie NY 12601
Phone: (845) 486-2555
Erie County Department of Senior Services
95 Franklin StreetRoom 1329Buffalo NY 14202
Phone: (716) 858-8526
Essex County Office for the Aging
P.O. Box 217 Elizabethtown NY 12932
Phone: (518) 873-3815
Franklin County Office for the Aging
125 Catherine Street (location address) Suite 447 Malone NY 12953
Phone: (518) 481-1526
St. Regis Mohawk Tribe Office for the Aging
412 State Route 37Akwesasne NY 13655
Phone: 518-358-2272
Fulton County Office for Aging
19 North William Street Johnstown NY 12095
Phone: (518) 736-5650
Genesee County Office for the Aging
2 Bank Street Batavia NY 14020
Phone: (585) 343-1611
Greene County Department for the Aging & Youth
411 Main Street 2nd Floor Green County Office Building Catskill NY 12414
Phone: (518) 719-3555
Warren/Hamilton County Office for the Aging
1340 State Route 9 Lake George NY 12845
Phone: (518) 761-6347
Herkimer County Office for the Aging
109 Mary Street Suite 1101 Herkimer NY 13350
Phone: (315) 867-1415
Jefferson County Office for the Aging
175 Arsenal Street, 2nd Floor Watertown NY 13601
Phone: (315) 785-3191
Lewis County Office for the Aging
7660 Skite street 5439 Shady Avenue Lowville NY 13367
Phone: (315) 376-5313
Livingston County Office for the Aging
3 Murray Hill DriveLivingston County Campus Bldg. 3Mt. Morris NY 14510
Phone: (585) 243-7520
Madison County Office for the Aging, Inc
138 Dominick Bruno Blvd. Canastota NY 13032
Phone: (315) 697-5700
Oneida Indian Nation of New York
5000 Skenondoa Way
Phone: 315/829-8133
Monroe County Office for the Aging
435 East Henrietta Road Room 3rd Floor, West (Faith Wing) Monroe Community Hospital Rochester NY 14620
Phone: (585) 753-6280
Montgomery County Office for the Aging
135 Guy Park AvenueAmsterdam NY 12010
Phone: (518) 843-2300
County of Nassau Office for the Aging
60 Charles Lindbergh Blvd. Suite 260 Uniondale NY 11553
Phone: (516) 227-8900
Niagara County Office for the Aging
111 Main Street Suite 101 Lockport NY 14094
Phone: (716) 438-4020
Oneida County Office for Aging & Continuing Care
120 Airline suite 201 Oriskany NY 13424
Phone: (315) 798-5456
Onondaga County Department of Aging and Youth
421 Montgomery Street
Phone: (315) 435-2362
Ontario County Office for the Aging
3010 County Complex Drive Canandaigua NY 14424
Phone: (585) 396-4040
Orange County Office for the Aging
18 Seward Avenue
Phone: 800-510-2020
Orleans County Office for the Aging
14016 Route 31 Orleans County Administration Building Albion NY 14411
Phone: (585) 589-3191
Oswego County Office for the Aging
70 Bunner St., PO Box 3080 Oswego NY 13126
Otsego County Office for the Aging
140 County Highway 33 West The Meadows Office Complex - Suite 5 Cooperstown NY 13326
Phone: (607) 547-4232
Putnam County Office for the Aging
110 Old Route 6 Building #1 Carmel NY 10512
Phone: (845) 808-1700
The Rensselaer County Unified Family Services Department for the Aging
1600 Seventh AvenueNed Pattison Rensselaer Co. Gov. Ctr.Troy NY 12180
Phone: (518) 270-2730
Rockland County Office for the Aging
Building B, 50 Sanatorium Road Pomona NY 10970
Phone: (845) 364-2110
Saratoga County Department of Social Services
152 West High Street Ballston Spa NY 12020
Phone: (518) 714-4826
Schenectady County Senior & Long Term Care Services
107 Nott Terrace Suite 202 Schenectady NY 12308
Phone: (518) 382-8481, Ext. 1236
Schoharie County Office for the Aging
113 Park Place, Suite 113 Schoharie NY 12157
Phone: (518) 295-2001
Schuyler County Office for the Aging
323 Owego Street Unit 7 Montour Falls NY 14865
Phone: (607) 535-7108
Seneca County Office for the Aging
1 DiPronio Drive Waterloo NY 13165
Phone: (315) 539-1765
St. Lawrence County Office for the Aging
80 State Highway 310, Suite 7, Canton, 13617
Phone: (315) 386-4730
Steuben County Office for the Aging
3 East Pulteney Square Bath NY 14810
Phone: (607) 664-2298
Suffolk County Office for the Aging
100 Veterans Memorial Highway Dennison Building, 3rd Floor Hauppauge NY 11788
Phone: (631) 853-8200
Sullivan County Office for the Aging
100 North Street PO Box 5012 Monticello NY 12701
Phone: (845) 807-0241
Tioga Opportunities, Inc.Department of Aging
Countryside Community Center 9 Sheldon Guile Boulevard
Phone: (607) 687-4120
Tompkins County Office for the Aging
214 West Martin Luther King Jr/State StreetIthaca NY 14850
Phone: (607) 274-5482
Ulster County Office for the Aging
1003 Development Court Kingston NY 12401
Phone: (845) 340-3456
Office for Aging and Disability Resource Center
383 BroadwayFort Edward NY 12828
Phone: (518) 746-2420
Wayne County Office for the Aging
1519 Nye RoadSuite 300Lyons NY 14489
Phone: (315) 946-5624
Westchester County Department of Senior Programs and Services
9 South 1st Avenue 10th Floor Mount Vernon NY 10550
Phone: (914) 813-6400
Wyoming County Office for Aging
8 Perry Avenue Warsaw NY 14569
Phone: (585) 786-8833
ProAction Steuben & Yates Inc. Yates County Office for the Aging
417 Liberty Street Suite 1116
Phone: (315) 536-5515

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