Medical alert systems allow subscribers to connect with an emergency call monitoring center 24 hours a day, seven days a week by simply activating a lightweight, wearable help button. These high-tech systems are designed to be exceptionally reliable, user-friendly and virtually maintenance-free, making medical alert systems ideal for older adults who want to remain independent as they age.
MobileHelp is a medical alert company based in Boca Raton, Florida, that offers a variety of in-home and mobile medical alert systems. MobileHelp’s call monitoring services are provided by Rapid Response, an established monitoring company that operates two redundant call centers in Corona, California, and Syracuse, New York, to ensure all calls for help are answered promptly.
This guide covers MobileHelp’s medical alert systems, monitoring services, features and costs, as well as the pros and cons of subscribing to MobileHelp.
MobileHelp offers a number of in-home and mobile medical alert systems, and many of MobileHelp systems work on AT&T’s nationwide cellular network, so no landline connection is needed. The company maintains an A+ rating with the Better Business Bureau, and all MobileHelp’s devices are certified by the Federal Communications Commission, FDA-registered and Underwriters-lab certified.
In order to ensure the safety and security of subscribers, Rapid Response/MobileHelp emergency operators have either a minimum of a two-year Associate’s degree or two years of military service, and they must pass extensive pre-employment background checks and drug screening.
All MobileHelp neck pendants, wrist buttons and fall detection help buttons are 100% waterproof, making them safe for use in wet environments such as the shower.
|MobileHelp Classic||MobileHelp Wired Home||MobileHelp Touch||MobileHelp Duo||Mobile Duo||MobileHelp Solo|
|Connection||AT&T 4G LTE||Landline||AT&T 4G LTE Wi-Fi and Bluetooth-enabled||AT&T 4G LTE||AT&T 4G LTE||AT&T 4G LTE|
|Range between base station and help button||Up to 1400 feet||Up to 1300 feet||Not available||Up to 600 feet||Up to 600 feet||Up to 600 feet|
|Help button type||Pendant or wrist-mounted||Pendant or wrist-mounted Optional waterproof wall-mounted button||All-in-one pendant with speakerphone and panic button||In-home pendant or wrist-mounted button Mobile all-in-one pendant||Two all-in-one pendants with speakerphone and panic button and one synced wrist or pendant-style button||All-in-one pendant with speakerphone and panic button and one synced wrist or pendant-style button|
MobileHelp plans are available on a monthly, quarterly, semiannual or annual basis, and the monitoring cost includes the use of all medical alert hardware.
Plan pricing starts at $19.95 per month for the entry-level MobileHelp Classic system, and fall detection costs an additional $10 per month. There’s no activation fee, and MobileHelp Connect, an insurance plan that covers the cost of lost or damaged equipment, is available for an additional $5 per month on all MobileHelp systems.
MobileHelp subscribers can also enroll in MDLIVE, a service that allows users to connect with a board-certified physician over the phone or through a virtual visit, for $9.95 per month.
MobileHelp’s Wired Home system costs $24.95 per month, and MobileHelp Duo is $41.95 per month. The 2-in-1 Mobile Duo system is $44.95 per month, and MobileHelp Solo is $37.95 per month.
When choosing a medical alert system, it’s important to consider the pros and cons of each company, the devices offered, and the add-on features. Here’s an overview of the pros and cons of MobileHelp:
Can users upgrade to a different system?
Yes. Subscribers can upgrade to a different system at any time, although fees may apply.
How does GPS tracking work?
MobileHelp medical alert systems with GPS tracking provide the emergency call center with the subscribers’ geo-location. When the subscriber activates their help button, call operators can identify where the subscriber is and pass the location information on to first responders. This can decrease emergency response times.
The GPS tracking information is also available through the MobileHelp Connect dashboard, so authorized caregivers and family members can use a laptop, tablet or smartphone to locate their loved one.
What happens when the help button is activated?
When a MobileHelp subscriber activates their help button or a fall detection pendant senses a sudden fall, a call is automatically placed to the monitoring center. A call operator will speak to the subscriber through the two-way speakerphone, assess what type of assistance is needed and dispatch an authorized neighbor, family member or first responders. If the subscriber is unable to answer the call operator, emergency services will be dispatched.