Page Reviewed / Updated – December 07, 2020

Many people who live alone, including seniors and adults with disabilities, depend on medical response systems to get help in an emergency. In 2006, LogicMark entered the personal emergency response system market, changing the industry by adding two-way voice communication into the pendants themselves. FreedomAlert, one of LogicMark’s medical response systems, is the first programmable, two-way voice communication pendant and system in the world.

FreedomAlert allows the wearer to quickly summon help in an emergency, talking directly to a friend or family member from the pendant. This is a self-monitored system, so users pay no monthly fee for monitoring. Families looking for an emergency medical response system who don’t want to be locked into a contract or monthly monitoring fee benefit from the simplicity and affordability of this system.

Before choosing a medical alert system, families need to know what the system they’re considering can and can’t do. Here’s a detailed review of FreedomAlert by LogicMark.

FreedomAlert: What You Should Know

FreedomAlert is the first two-way voice pendant communicator that has no monthly fees and allows the user to program up to four personal contact numbers directly into the pendant. When the button is pressed, the device starts with the first contact, then moves through the list until someone answers. Personal contacts can be family, friends, neighbors and medical providers. The pendant can also dial 911 for emergency assistance.

FreedomAlert doesn’t require cellular service. It connects to a telephone line, either digital or standard, and comes with an extra telephone jack.

The pendant itself is small, measuring 2.75 inches tall by 1.5 inches wide by 0.75 inches thick. It weighs just 1.4 ounces, making it compact and lightweight for the wearer. Each pendant has three custom modes. The first mode calls the four programmed contacts, while the second mode calls the contacts and then emergency 911. The third mode connects directly to 911 without contacting personal contacts first.

This system also comes with a 911 forwarding feature. This allows the personal contact to dial 911 while remaining on the line with the pendant’s wearer. By using this feature, friends or loved ones can continue talking with the person while summoning help at the same time.

The FreedomAlert pendant works from anywhere in the person’s home as long as it’s within 600 feet of the base. It has a system test and battery test function that makes it easy to know if the system is working or not. FreedomAlert comes with a lanyard and a belt clip, so the wearer can wear it where it’s comfortable.

Feature Benefit
Wearable pendant with one-touch call capabilities The wearer can easily summon help in an emergency
Two-way communication Eliminates the need to be near a speakerphone to communicate
Programmable pendant Program up to four personal contacts directly into the pendant
Rechargeable batteries Keep the unit fully charged at all times for safety
Four call modes Call contacts, 911 directly or both
Test function Test the device to know if it is working properly
600-foot range The device works anywhere in the home within 600 feet of the base
Emergency base station battery backup A backup battery kicks in for 24 hours if the batteries die, so the unit is always usable

FreedomAlert Cost

FreedomAlert costs $249.95 for the entire system, and that’s the only cost. This includes everything needed to start using it, such as:

  • Two-way programmable pendant
  • Base station
  • Belt clip
  • Lanyard
  • Rechargeable lithium-ion batteries
  • Backup base station battery

LogicMark allows buyers to divide the purchase into three payments of $84.95, which is $254.95 total, or pay the slightly lower $249.95 in one payment.

FreedomAlert has no monitoring, which means no monthly fee and no contract. It does have a few accessories users can buy if they wish, but none are required to operate the device.

Accessory Use Price
FreedomAlert Extra Pendant Add an extra pendant to replace a lost one or to use for a spouse or family member $99.95
Emergency Wall Communicator Mount a two-way communicator in areas where the user may not wear the pendant, such as near the shower $99.95
Lockbox Hang the lockbox from the front door to give emergency services access to a spare house key. $29.95
Replacement Batteries Keep replacement pendant and base station batteries on hand. $19.95

Pros and Cons of the FreedomAlert System

Like all medical alert systems, FreedomAlert has both pros and cons. Families need to weigh these to make the best decision for their loved ones.

Pros of FreedomAlert

With the FreedomAlert system, simple setup and programming are benefits. This system’s one-touch calling makes calling for help accessible for the wearer, and the fact that the pendant itself has the communication built in means there’s no need to try to move after a fall or other accident.

Its 600-foot range is another benefit of FreedomAlert. This large range fits most standard American homes and can even reach outside on many properties. Families can use the test feature to test the range in their homes for larger or multistory properties.

Another perk of the FreedomAlert is that it’s a one-price system. The lack of monthly monitoring charges helps families or individuals on fixed incomes afford the device.

Cons of FreedomAlert

For some families, the lack of monitoring is a drawback. Monitoring provides peace of mind, especially for families who live far from the loved one who is using the system or if they cannot answer their phones easily throughout the day.

Another potential drawback of the FreedomAlert system is its battery operation. Because the base unit doesn’t plug into the wall, it can run out of power. The user needs to remember to replace the batteries regularly to keep the system functioning at all times. It does have a 24-hour emergency backup battery to help protect against this problem.

Features That Can Be Pros or Cons

The fact that FreedomAlert doesn’t use a cellular signal can be either a perk or a drawback. If the home doesn’t have a landline, the user must sign up for landline service or VOIP to use the device. This can be a con of the system. However, if the user doesn’t have a cell phone, the fact that the device plugs into a standard phone jack and doesn’t require cellular coverage is a perk.

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FreedomAlert FAQ

How many pendants can connect to one base station?

The FreedomAlert system allows up to four pendants to pair with each base station.

Does the user need to be near a speakerphone to use the device?

No, as long as the pendant’s wearer is within 600 feet of the base station, they can contact help using the FreedomAlert device. The speaker and two-way communication feature is built directly into the pendant or wall communicator.

Can more than one person use the FreedomAlert system?

Yes. Up to four pendants and wall communicators can connect to the same base station. This means spouses can each have a pendant with just one system in the home.

How does someone install and set up the FreedomAlert?

To install the FreedomAlert, simply plug it into a phone jack and put charged batteries into the base station and pendant. If desired, program phone numbers into the device. However, it works instantly without the programmed numbers if it is set to “911 Only” mode.