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Page Reviewed / Updated – November 04, 2020

Seniors and people living with disabilities sometimes need a little extra help. Medical alert systems are available to help individuals get immediate assistance and enjoy a more independent lifestyle. Using a small, wearable button with a speaker enables seniors to call for help when a medical issue arises or they feel scared. These systems work over a cellular network or landline phone service.

Connect America is the largest independent provider of medical alert systems in America. They’ve been providing state-of-the-art health solutions for over 35 years. The company’s motto, “Connecting is Caring,” confirms their commitment to keeping seniors and those living with disabilities connected to the people who care about them. They have a large selection of medical alert systems as well as remote patient monitoring and medication management options.

This review takes a closer look at Connect America’s medical alert systems, including options and pricing, and discusses the pros and cons of the products and services provided by this organization.

At-Home and On-the-Go Systems

Connect America offers clients a variety of at-home solutions, On-the-Go mobile systems and optional fall detection pendants, which are compatible with each of its monitoring systems.

For families who choose at-home monitoring, they have the choice between a landline or cellular system to connect to emergency response operators. For homes in areas where cellular coverage is spotty, the landline or VoIP connection plan is recommended.

At-home systems include a large speakerphone alarm base that can mount to the wall or sit on a counter. All cellular systems work through the AT&T cellular network and do not require a cellular phone or cellular contract.

On-the-Go mobile systems have a handheld mobile personal emergency response base that travels easily outside the home. It’s equipped with advanced GPS tracking, so emergency responders can find the user wherever they may be.

Each plan features a simple one-touch emergency response button and two-way speaker system built into a mobile device or lightweight wearable pendant or bracelet. If the wearer has an emergency, they just press the button to be immediately connected to a trained emergency response provider. The operator assesses the situation and summons the appropriate help.

All emergency response operators are EMT trained, and response times are fast. Each system has a 600-foot range from the pendant or bracelet to the base unit.

At-Home Landline System At-Home Cellular System MobileOn-the-GoSystem
Connection Type Landline or VoIP Landline or VoIP AT&T cellular network
Pendant/Bracelet Both pendant and bracelet Both pendant and bracelet Both pendant and bracelet
Help Button On pendant or bracelet On pendant or bracelet On pendant or bracelet
Battery Both pendant and bracelet have a long-lasting battery that does not need charging. The base unit has a battery backup that kicks in during a power outage. Both pendant and bracelet have a long-lasting battery that does not need charging. The base unit has a battery backup that kicks in during a power outage. Both pendant and bracelet have a long-lasting battery that does not need charging. The mobile base unit has a rechargeable battery and charging station. A charged battery lasts up to five days.
GPS No No Yes
Water Rating The help button is water-resistant. The base unit is not waterproof. The help button is water-resistant. The base unit is not waterproof. The help button is water-resistant. The base unit is not waterproof.
Two-way Speaker The base unit has a two-way speaker that connects to emergency response operators. The base unit has a two-way speaker that connects to emergency response operators. The base unit has a two-way speaker that connects to emergency response operators.
Fall Detection Only with optional fall-detection pendant Only with optional fall-detection pendant Only with optional fall-detection pendant

Connect America Pricing

Connect America offers free equipment and no installation fees. Users pay only the monthly fee for monitoring and emergency response services, and the price depends on the system chosen.

The at-home landline costs $29.95 per month — the at-home cellular service costs $34.95 per month — and the On-the-Go mobile costs $39.95 per month. If the user wants to buy the fall monitoring pendant, it costs an additional $10 per month. Connect America offers discounts to users who pay semiannually or annually in one lump sum.

Monthly Payment Semiannual payment (per month breakdown) Annual payment (per month breakdown)
At-Home Landline $29.95 $26.95 $25.29
At-Home Cellular $34.95 $31.95 $29.45
On-the-Go Mobile $39.95 $39.11 $36.62

Pros and Cons of Connect America

Medical alert systems all have their benefits and drawbacks. Understanding these can help individuals and families make the right decision for their unique needs. Here are some of the pros and cons of Connect America.

Pros:

  • A trusted, long-standing company that has proven products
  • EMT-trained emergency response professionals
  • Fast response time
  • Straightforward, monthly pricing with no upfront costs
  • Simple installation with no programming needed
  • Panic button can be worn in the bath or shower where falls are more likely
  • No long-term contracts or cancellation fees
  • 600-foot range from pendant to base unit
  • Option to have a fall detection pendant that automatically connects to emergency response if the wearer falls
  • Option to pay annually or semiannually to save money
  • No cellular phone or cellular contract required
  • Support available 24 hours a day
  • Multilingual staff at emergency call centers
  • Mobile option keeps the user protected when traveling outside the home

Cons:

  • Pendant and bracelet look and feel like a medical device
  • Panic buttons are not waterproof, so they can’t be worn while swimming
  • Lacks activity monitoring and automatic system tests
  • Fall detection is not built into the system and requires additional cost
  • Mobile or cellular units will not work outside of the AT&T mobile network coverage area
  • No online help center
  • 90-day initial service required

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Connect America FAQ

What is the difference between the in-home cellular unit and the On-the-Go Mobile System?

The in-home cellular unit is designed for users who don’t have a landline but want home monitoring and protection. It does not work outside of the home because it needs to be plugged into an outlet for power.

The On-the-Go device is designed for active adults who want the peace of mind that comes with monitoring while they’re out in the community. It works anywhere in the United States that has AT&T coverage. On-the-Go’s base is much lighter than the in-home base, and it requires regular charging, but a charge lasts approximately five days.

Does the Connect America system have monitoring?

The Connect America system keeps the wearer connected to emergency response operators 24/7. If the wearer has an emergency, they press the button for an instant connection. The emergency response operator decides whether to call 911 or a trusted family member or friend. However, this system does not monitor activity or health vitals — it only provides emergency response.

Will the system work during a power outage?

Yes. Mobile On-the-Go systems run on battery at all times. At-home systems plug into a wall outlet but have a long-lasting battery backup system that kicks in if the power goes out.

Can the Connect America system work while swimming?

No. The pendant and bracelet are water-resistant for bathing purposes only. They are not designed to be submerged in the water for long periods of time.

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