Page Reviewed / Updated – March 8, 2022

Thanks to advances in medical alert technology, helping seniors stay safe and independent is easier and more affordable than ever. Today’s medical alert systems offer advanced features such as automatic fall detection, cellular connectivity and integration with iOS and Android apps that allow family members and caregivers to monitor their loved ones from virtually anywhere.

Founded in 2018, Aloe Care Health is a New York, New York-based health technology startup that claims to offer the world’s most-advanced consumer-grade medical alert system for seniors who wish to age-in-place. Over 70% of Aloe Care’s team are family caregivers to their parents and grandparents, and Aloe Care’s designers, programmers and executives use their real-world experience to create tech-based medical alert solutions for seniors and their loved ones.

This article looks at Aloe Care’s innovative medical alert system. There’s in-depth information on Aloe Care’s devices, costs and features, as well as a list of pros and cons of Aloe Care’s system and services.

What You Should Know

Aloe Care offers four medical alert systems, the Mobile Companion, Essentials, Essentials Plus and Total Care. The Mobile Companion is an all-in-one wearable medical alert device, while the other three Aloe Care systems include a 4G in-home AC-powered hub with battery back-up paired with one or more wearable help buttons.

All of these systems are backed by a 30-day, money-back guarantee, and all but the Total Care system work exclusively on 4G LTE cellular service using the AT&T nationwide network. The Total Care system requires WiFi connectivity.

Aloe Care is designed for simple plug-and-play self-installation, so there’s no need to have a technician enter the user’s home to set up the devices. Automatic fall detection comes standard on all but the entry-level Essentials system, and the monthly service fee includes unlimited calls to the 24/7 emergency call center.

All Aloe Care devices and plans include the Aloe Care app, which is compatible with Android and iOS devices. This app allows authorized family and professional caregivers to coordinate care for an Aloe Care user, make two-way calls through the Aloe Care device, and receive real-time notifications if exceptional events, such as a sudden fall, occurs.

Seniors can contact the Emergency Response Center at any time through voice-activated Smart Hub or by activating the wearable medical alert button. The Aloe Care operator will speak with the caller to assess the situation and dispatch assistance as needed. Users can customize their emergency call list through the Aloe Care app and adjust as needed to accommodate family caregivers’ schedules.

Essentials Essentials Plus Total Care Mobile Companion
Connection Type 4G LTE 4G LTE 4G LTE & WiFI 4G LTE
Help Button Yes (wrist or pendant) Yes (wrist or pendant) Yes (wrist or pendant) Yes – pendant or belt-mounted
Automatic Fall Detection No When wearing Mobile Companion When within close proximity to Smart Hub or while wearing Mobile Companion device Yes
Motion, Air Quality and Temperature Sensors On Smart Hub On Smart Hubs On Smart Hubs No
Secure Caregiver App Yes Yes Yes Yes
Two-Way Speakerphone On Smart Hub On Smart Hubs & Mobile Companion On Smart Hubs & Mobile Companion On device
GPS No On Mobile Companion only On Mobile Companion only Yes
Range From In-Home Hub Up to 200′ Up to 200′ Up to 200′ N/A
Speaker on Help Button No On Mobile Companion only On Mobile Companion only Yes

Aloe Care Plans/Prices/Costs

Aloe Care customers pay a one-time hardware cost and a recurring monthly monitoring fee. Hardware costs start at $149.99 for the Essentials system; $249.99 for Essentials Plus; $349.99 for Total Care; and $99.99 for the Mobile Companion. Monthly fees are $29.99 a month for Essentials; $39.99 for Essentials Plus; $49.99 for Total Care; and $24.99 for the Mobile Companion. U.S. military members and essential workers are eligible for one month of free Aloe Care service.

Pros and Cons of Aloe Care Medical Alert Systems

Pros of Aloe Care Medical Alert:

  • Contactless self-installation
  • Automatic fall detection included in all but the entry-level system
  • Monthly fees are comparable to many other medical alert services
  • The Aloe Care hub is equipped with temperature, motion and air quality sensors
  • Air quality sensors monitor CO2 (carbon dioxide) and VOC (volatile organic compound) levels
  • Hub can be used as a hands-free, two-way speakerphone
  • Optimized for remote caregivers with user-adjustable on/off duty status
  • Works on nationwide 4G LTE network; no landline needed
  • Wearable help button has a range of 200′ from the nearest Smart Hub
  • Lightweight wrist or pendant-mounted call button
  • Can purchase additional hubs for use in larger homes to extend range
  • Aloe Care family app simplifies communication between multiple caregivers
  • 24/7 emergency call center
  • One month of free service for U.S. military members and essential workers
  • Monthly fees start at $29.99, with maximum monthly fee set at $49.99
  • Amplified speaker optimized for those with hearing loss
  • Variety of caregiver profiles on the Aloe Care app, including profiles with restricted access to health information and billing

Cons of Aloe Care Medical Alert:

  • Up-front hardware costs range from $99.99 up to $349.99
  • Air quality sensors do not monitor CO (carbon monoxide) levels
  • May not work in areas with poor 4G/LTE coverage, and no option to use landline connection
  • Wall-mounted fall detection device only works on WiFi
  • No automatic medication reminders or automated wellness checks
  • Some seniors may find the motion-monitoring feature to be intrusive
  • Users need to remember to recharge the Mobile Companion device every 5 days or so

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Is the Aloe Care medical alert system sold in stores?

No. Aloe Care is only sold directly through Aloe Care Health, Inc. at this time.

Will Aloe Care work during a power outage?

Yes. The Aloe Care hub is normally powered through a regular household outlet, but it includes a built-in backup battery that automatically powers the unit if AC power is lost. The Mobile Companion will also work during a power outage as long as the built-in battery is charged.

Does the user have to wear a help button?

No. Aloe Care in-home users can call for assistance in a few different ways. They can press their wearable medical alert button, push the assistance button on their Aloe Care hub, or say “Emergency” repeatedly within range of the hub to trigger the voice-activated assistant.

What’s the advantage of motion detection on the Aloe Care hub?

Aloe Care’s motion detection feature is designed to help family caregivers spot changes in their loved one’s activity levels and daily habits that could serve as an early warning sign of an emerging health issue.